I had Publisher Rocket for several months before I started using it. My categories rankings on my newly published novella were awful and my ABSR was almost 700,000. I reached out to PR's Customer Service (CS) who responded within a few hours with targeted advice. I followed the tutorials carefully. As I got better, my ABSR fell and ratings improved. On Feb 16 it was down to 62K and my book rose to #1, #2, and #2 in its 3 categories! Still learning Rocket, but I love the product and the company's CS!