Need Help?

How do I update Rocket and how can I tell if I’m using the current version?

To get the most current version, just delete your copy of Rocket and download the latest version here. You can see what version is the most current on our Updates page. You’ll find your version number in the bottom left of Rocket.

Why doesn’t my license key work?

There are two possibilities that may cause this.

The first is that you are using an outdated license key. If your license key begins with “LE” then you have an outdated key. We sent out new keys in 2020.The second possibility is that you have not entered in the key correctly as there are a few tricky characters. (We’re looking at you uppercase i and lowercase L). Please try using your keyboard shortcuts to copy and paste the license key into Rocket.

In most instances, however, it is easier to use your Email Address to activate Rocket, not your key. Please try using your purchasing email address instead of your key and see if that gets you up and running!

Why is Rocket returning “N/A” results in the Keyword feature?

If the clock on your computer is not synced with an internet time server, Amazon can reject your data pull due to an incorrect time stamp.  Please follow the steps using the appropriate link below and make sure during the process that the “Synchronize with an internet time server” box is checked.

Windows: www.lifewire.com/how-to-set-os-system-clock-1173235

Mac: www.lifewire.com/manually-change-the-date-and-time-on-mac-2378143

Will Rocket work on my device?

Publisher Rocket is a downloadable software that will work on PC, Chromebook, and Mac computers. Rocket works for Mac 10.9 above and all versions of Windows except for S-Mode, Windows Vista and older versions(10+ years). Unfortunately since it is not a web-based app, it will not work on iPads, tablets, or smartphones.

Some Linux users have been able to get Rocket to work with the compatibility program wine. However, this solution hasn’t worked for everyone.

Why is Rocket showing only dashes (-) in the Keyword Feature?

In this instance, you just need to click the orange magnifying glass button next to the words you’d like Rocket to pull data for. We don’t have Rocket analyze all of them automatically due to the heavy load that would put on Amazon’s server.If you’re a visual learner, we recommend watching the Rocket tutorials for great information on how to use Rocket.

Does Publisher Rocket work for international markets?

Currently, Rocket analyzes the US marketplace (amazon.com), the UK marketplace (amazon.co.uk), German marketplace (amazon.de), Australian marketplace (amazon.com.au), Spain marketplace (amazon.es), French marketplace (amazon.fr), Canada marketplace (amazon.ca), and the Italy marketplace (amazon.it).

Any international markets that we add in the future are included in the free updates for Publisher Rocket owners.

Why is Rocket asking to ‘Clear Previous Activations’?

If you recently updated Rocket, reinstalled or maybe switch to a new device, Rocket may let you know that your current license key has used up all activations.

If you see this, don't worry! That just means you'll need to let the program know this is your new primary device. To see exactly what steps to take, please watch this Clear Previous Activations video.