Here Are Some FAQs That Might Help
Click the box below to read some of the answers to the most frequently asked questions. If you don’t see what you’re looking for, then fill out the form below and we’ll be there to help!
- HOW TO UPDATE ROCKET?
To see what is the latest version of Rocket, you can either click the version number at the bottom of Rocket, or click here(https://publisherrocket.com/updates/). If, for some reason, you do not have the latest version, no problem. Just delete your copy off your computer, and download the latest version from here.(https://publisherrocket.com/download/)
- I DIDN’T GET MY LICENSE NUMBER
You should have received your license key in an email, however, if not, no worries - there's another way:
Just click the orange “Help Me Find My License” button in Rocket and follow the prompts to retrieve your license using the email address you purchased with. Then, copy and paste your license right into Rocket.
Make sure you don't have a space to the right or left when putting it into Rocket and you should be good to go.
If that doesn’t work, then contact us on below and we’ll find it for you.
- WILL ROCKET WORK ON MY (IPAD, SMARTPHONE, CHROMEBOOK, ETC)?
Unfortunately no, however, Rocket will work on PC and Mac computers. It works for Mac 10.9 above and all versions of Windows except for Vista and older (10+ years). Once downloaded, just open up the one file, choose whether you’re on a Mac or Windows and begin. It’s that simple.
- I GOT MY LICENSE BUT IT DOESN’T WORK
There are two possibilities that may cause this. The first, is that you have a space to the right or to the left of the license key (usually from copying from the email with an extra space) which caused the invalid message. Or, you have a virus protector that is stopping Rocket from sending a signal to test the license. If neither of these are the case, contact us below and we’ll hand generate a new one.
- MY EXPORT IS BLANK OR HAS “” INSIDE EACH CELL
If you run into this, sorry about that. There is one specific version of Excel that does this. We’re working with Microsoft to figure out how to get that changed, but luckily it’s a very small percentage who run into this. In the meantime though, the export can be opened in Google Sheets, and will show correctly, thus allowing you to use the copy and paste functionality for your AMS ads. Here is a video showing you how to do that, if you’re not familiar with it: https://cl.ly/sVjJ
- I CAN’T FIND ROCKET ON MY COMPUTER (MAC OR PC)
Sometimes an operating system will place the file somewhere different or remove a shortcut. In order to find it, here is a video depending on whether you have a Mac or Windows:
Mac: https://cl.ly/1346680db0d7
Windows: https://cl.ly/s3pL
Still Need Help? Team Rocket is here!
You’ve got questions? We’ve got answers. Just fill out the form below and a Rocket engineer will be with you in less than 24 hours.
CONTACT FORM
Houston, we have a problem…
The current version of Rocket is 2.0.51
If you are using an outdated version please update Rocket before contacting support.
To update, delete your copy of Rocket and download the current version at publisherrocket.com/download.