support header

Here are the answers to some of our most common questions

How do I update Rocket and how can I tell if I'm using the current version?

To get the most current version, just delete your copy of Rocket and download the latest version here. You can see what version is the most current on our Updates page. You’ll find your version number in the bottom left of Rocket.

Why doesn't my license key work?

There are two possibilities that may cause this. The first, is that you are using an outdated license key. We recently updated our licensing system and sent brand new license keys to all users. (Hint…the new license keys do NOT start with LE)

The second possibility is that you have not entered in the key correctly as there are a few tricky characters. (We’re looking at you uppercase i and lowercase L). Please try using your keyboard shortcuts to copy and paste the license key into Rocket.

I've downloaded Rocket, where can I find it on my computer?

Sometimes an operating system will place the file somewhere different than expected or remove a shortcut. You can find Rocket on your computer by following the steps in the videos below.

How to find Rocket on your Mac
How to find Rocket on your PC

Will Rocket work on my device?

Publisher Rocket is a downloadable software that will work on PC and Mac computers. Rocket works for Mac 10.9 above and all versions of Windows except for Vista and older (10+ years). Unfortunately since it is not a web-based app, it will not work on iPads, tablets, smartphones or Chromebooks.

Some Linux users have been able to get Rocket to work with the compatibility program Wine. However, this solution hasn’t worked for everyone. 

Does Publisher Rocket work for international markets?

Currently, Rocket analyzes the US marketplace (amazon.com), the UK marketplace (amazon.uk.co) and the German ebook marketplace (amazon.de). 

Any international markets that we add in the future are included in the free updates for Publisher Rocket owners.

Why is Rocket returning N/A results in the Keyword feature?

 If the clock on your computer is not synced with an internet time server, Amazon can reject your data pull due to an incorrect time stamp.  Please follow the steps using the appropriate link below and make sure during the process that the “Synchronize with an internet time server” box is checked.

Windows: www.lifewire.com/how-to-set-os-system-clock-1173235

Mac: www.lifewire.com/manually-change-the-date-and-time-on-mac-2378143

Popular Resources

Still Need Help? Team Rocket is here!

Just fill out the form below and a Rocket engineer will be with you in less than 24 hours.

The current version of Rocket is 2.0.53
If you are using an outdated version please update Rocket to see if that will resolve your problem.
To update, delete your copy of Rocket and download the current version at publisherrocket.com/download.